A: Absolutely. Every piece at Dennara undergoes a rigorous authentication process by our in-house experts and trusted third-party partners. Each item is delivered with a certificate of authenticity and is backed by our 100% authenticity guarantee.

A: Our sourcing network spans across Europe and Asia, working directly with private collectors, trusted partners, and vetted clients. From current-season Hermès and Chanel to rare archival pieces, every item is curated with an eye for authenticity, sustainability, and timeless elegance.

A: Items range from pristine condition to gently loved vintage. Each product page includes detailed photographs and accurate descriptions, so you know exactly what you are purchasing.

If you would like to see more pictures of a specific item, please contact us at support@dennara.com.

A: Yes. Through Dennara Private Sourcing, we assist clients in finding rare and exclusive items worldwide. Share your request with us, and our team will curate options tailored to you.

A: No. You may check out as a guest, but creating an account allows you to track your orders and save your preferences for future purchases.

A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and selected regional payment options.

A: Yes. All transactions are encrypted and processed through secure gateways. Dennara does not store your payment details.

A: Selected regions may offer installment options at checkout, subject to availability.

A: Yes, Dennara ships worldwide via trusted couriers such as DHL, FedEx, and UPS.

A: Delivery times vary depending on location: 3–7 business days

A: Once shipped, you will receive a tracking link via email to follow your delivery in real time.

A: Please contact us immediately at support@dennara.com with your order details. We will investigate with the courier and resolve the issue.

A: We understand the excitement of purchasing a bag when a drop goes live. However, due to the unique nature of our sourcing and carefully curated inventory, all sales are final. We do not accept cancellations, returns, or exchanges.

Before checking out, please review the bag carefully, as indicated in the notice at checkout. Eligible customers may request a courtesy buyback within 7 days of delivery.

For more details, please refer to our Refund Policy.

A: Once your item is received and passes inspection, we will issue payment back to your original method or as store credit, depending on the agreed terms.

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A: Yes. Dennara guarantees the authenticity of every item sold. If an item is ever proven not to be authentic, we will provide a full refund.

A: Yes, premium gift wrapping options are available at checkout.

A: Members of the Dennara Circle receive early access to exclusive drops, private sales, and tailored offers.